Questions Before We Begin

Choosing the right support for your business is an important decision. These answers will help you understand how Jessica Conner Consulting works, what you can expect and where to begin.

If you are still unsure which service is right for you, you do not need to work that out alone. The Breathe & Discover Call gives us an opportunity to learn more about your business and recommend the most suitable next step.

book a breathe & discover call

SERVICES AND GETTING STARTED

  • No. Many clients know what needs to change before they know which type of support will be the best fit. During the Breathe & Discover Call, we will learn more about your business, priorities and the outcomes you want to create before recommending a suitable pathway.

  • Virtual Assistant support focuses on recurring administration, client experience, content, systems and implementation. Online Business Management provides higher-level oversight across priorities, projects, people, systems and accountability. If your business needs both operational direction and hands-on delivery, Hybrid OBM and VA Support may be the most suitable option.


  • Yes. We support businesses strengthening their foundations as well as established businesses that need greater capacity, clearer operational ownership or specialist expertise. The most important consideration is whether our approach and level of support are suited to what your business needs now and where it is going next.

  • Yes. Virtual Assistant, Online Business Management, Hybrid and some Ivorey services may be provided through ongoing support arrangements. Strategy engagements and Ivorey or GoHighLevel builds may be delivered as defined projects. Your proposal will explain the recommended structure, scope, investment and commitment.

  • The Breathe & Discover Call is a 30-minute conversation where we learn more about your business, what has led you to seek support and what you would most like to improve. We will also consider whether Jessica Conner Consulting is the right fit and explain the most suitable next step where appropriate.


  • If we believe we are the right fit, we will send a proposal outlining the recommended service, package, investment and agreement terms. Once the proposal and required steps are completed, we will guide you through onboarding and give you access to Your Breathe Hub.

WORKING WITH JESSICA CONNER CONSULTING

  • You receive both. Jessica remains connected to the strategy and wider direction of your business, while the team members with the most suitable skills support the agreed delivery. You may communicate more regularly with one or two people, while still benefiting from the experience and capabilities of the wider team.

  • Jessica is based in Adelaide, South Australia, and our team works remotely across Australia and internationally, including team members located overseas. Each person has been selected for their experience, reliability and specialist skills. We work within shared systems, documented processes and clear communication standards so you receive connected support regardless of location.

  • When you become a client, you receive access to Your Breathe Hub. This is the central place for onboarding, priorities, tasks, handovers, resources, service information and visibility of the work. You will also have a private communication channel for day-to-day questions and updates. Formal approvals, scope changes and cancellation requests are confirmed by email.

  • Your Breathe Hub gives you visibility of current priorities, work in progress, completed tasks and anything waiting on you. Weekly handovers explain what has been completed, what is underway, what is coming next and where we need your input.

  • Our team works Monday to Friday within Adelaide business hours. Standard availability is generally between 9:00 am and 5:00 pm Adelaide time, with individual team schedules varying according to their role and agreed working arrangements.

  • We aim to respond to messages within two business days. Requests sent outside business hours are reviewed on the next business day. If something is time-sensitive, please clearly mark it as urgent and include the deadline and business impact so we can assess the most appropriate response.

  • We support businesses across Australia and internationally while working primarily in the Adelaide time zone. Depending on your location, work can continue while you are offline and be ready for review when your working day begins. When a meeting is needed, we arrange an appropriate time for the client and the team members involved. International pricing does not include Australian GST.

PACKAGES HOURS AND BILLING

  • No. Unused monthly hours do not roll over. We work with you to prioritise the available time and use your package as effectively as possible within each monthly period.

  • Additional hours may be purchased in approved blocks, subject to team capacity and prior approval. Current additional-hour rates and available block sizes will be shown within Your Breathe Hub or confirmed by our team before work proceeds.

  • Time is tracked against the work completed for your business. Clients on hourly support packages can view their monthly allocation, hours used and hours remaining within Your Breathe Hub.

  • Ongoing service invoices are generally issued on the first day of each month and are due within seven days. Project and strategy payment terms are outlined in the relevant proposal and invoice.

  • Commitment periods depend on the service or package selected. The exact term will be clearly outlined in your proposal and agreement before you proceed.

  • We require 30 days written notice to reduce or cancel an ongoing service unless a different term is stated in your signed agreement. Requests should be sent by email so the change and final service date can be confirmed clearly.

AVAILABILITY AND PLANNED CLOSURES

  • Our team does not complete standard client work on South Australian public holidays or during advised business closures. We provide advance notice of planned closures and work with clients to identify priorities or deadlines that need to be considered beforehand.

  • Jessica Conner Consulting has a planned closure over the Christmas and New Year period. The dates are communicated in advance so December and January priorities can be planned appropriately. Any specific arrangements for package hours during the closure will be confirmed with current clients.

  • Because clients are supported by a connected team, we can assess whether another suitable person can maintain priority work when someone is unavailable. Any changes depend on the work involved, access requirements and the knowledge needed, and we will communicate with you if delivery may be affected.

IVOREY AND GOHIGHLEVEL SUPPORT

  • Ivorey is a white-labelled platform built on GoHighLevel. The underlying technology and core functionality are powered by GoHighLevel, while Ivorey provides its own branded experience, templates, resources, education and platform support. Our team works across both platforms.

  • Not necessarily. If you are still deciding which platform is right for your business, we can discuss your intended use, current systems and support requirements before a project begins.

  • A project has a defined outcome, scope and delivery period, such as a new build, migration or significant platform improvement. Ongoing support covers regular maintenance, smaller updates, troubleshooting and continued improvements within an existing account.

  • Most project builds take approximately four to eight weeks. The final timeline depends on the scope, complexity, integrations, migration requirements and how quickly we receive the necessary content, access, feedback and approvals.

  • Yes. Handover and guidance are included according to the agreed project scope. Your proposal will explain the documentation, recordings, calls or training included for your project.

Still Unsure Where to Begin

You do not need to have every detail worked out before speaking with us. Tell us what is happening within your business, where you need greater support and what you would most like to change.

We will help you determine the most useful next step and whether Jessica Conner Consulting is the right team to support it.

BOOK A BREATHE & DISCOVER CALL